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IBOOKKEEPER
Frequently Asked Questions
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How do I pick the perfect subscription for my needs?Piece of cake! We'll assess your monthly transaction volume and charge you accordingly. High turnover but low volume? No worries, you'll pay less. Still puzzled? Give us a buzz – we're always up for a chat to clear things up.
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Who's footing the bill for all those systems and integrations?Surprise – we are! Your subscriptions for Xero, Dext, payroll software, and the like are all on us. Craving more tech? Just give us a shout, and we'll be your trusty guide.
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What's the scoop on the onboarding process?Oh, you're in for a treat! Onboarding is a thorough Q&A extravaganza where we'll dig deep for info on your business, suppliers, buyers, contacts, invoicing, banks, and more. This essential process helps us lay the groundwork for your financial records and reporting.
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Accrual-based or cash-based bookkeeping – which is your jam?We adore this question because it shows you're in the know, and we're going to get along swimmingly! It really depends on your business, but we're fans of accrual-based accounting. With most businesses juggling debtors and creditors, accrual-based reporting is crystal clear. However, if cash-based is your cup of tea, we're up for that too!
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Do you file my returns?Nope, that's not our gig. You'll need an accountant for that. We'll play nice with them at the end of the year and provide all the info they need to file your returns. With our tidy books and monthly checks, there's not much for them to do unless your business is super complex.
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How do you protect my financial info?Only your dedicated bookkeeper and their team leader can access your books. We're all about GDPR compliance and use 2-step authentication as a standard. Your info stays under lock and key.
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How do I pay you?You'll pay us monthly in advance via direct debit or a recurring charge on your card. We'll set this up when you sign the agreement with us. The minimum contract term is only 6 months.
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Are you qualified accountants?Our head honcho, Sapna Arun, is a qualified CA. But we focus on bookkeeping, not accounting, so we don't file your returns. We work closely with your accountants and liaise with them when needed. We do have bookkeeping qualifications from AAT, UK.
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Do you offer financial advice?Sadly, no. But we can recommend some good folks if you need help. Our top-notch bookkeeping will give you real-time reporting and clear forecasts, making strategic decisions a breeze.
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What systems do you use?We're all about Xero for accounting, Dext for receipts, Sync for reporting, and Brightpay for payroll. If you use other systems, we'd prefer to migrate you to ours for everyone's sanity.
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Why are you so wallet-friendly?Ah, our secret sauce! First, our tech-savvy approach with automation and workflows speeds up bookkeeping. Second, we tap into India's talent pool, where folks excel with numbers and salaries are competitive. This allows us to deliver great value to you. Our team gets top-notch training, higher wages, and sweet perks.
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